SCP Warranties

25 Year Certified Connectivity System Limited Warranty:

To ensure that today's structured cable installations perform to the highest standards, Structured Cable Products Inc ("SCP") provides you with our 25 Year Certified Connectivity System Limited Warranty. Structured cabling is the backbone of all networking. A properly designed system using high-quality components is necessary to support system performance both today and tomorrow. 

The SCP 25 Year Certified Connectivity System Limited Warranty is exclusively available for projects properly designed and installed by SCP Certified Installers in Horizontal and Backbone systems using SCP branded cabling and SCP branded or Simply45™ branded passive components. 

WE know that if you use sCP branded cables & SCP or simply45™ passive components with best practice system design/installation… your infrastructure system will provide trouble-free performance for many years to come. We feel so strongly about the quality of our product lines that our 25 Year Certified Connectivity System Limited Warranty covers free replacement and labor for any SCP LAN cable and SCP or Simply45 branded passive component that fails during the life of the warranty on systems installed by SCP Certified Installers and with systems registered with SCP.

For contractors and integrators that are interested in becoming an SCP Certified Installer, please contact your local SCP Authorized Distributor or email SCP directly at certified-installers@scpcat5e.com

For full warranty details and limitations, please contact our warranty department at warranties@scpcat5e.com

60 Day Risk-Free Limited Warranty:

All stock items sold directly from SCP are covered by our Risk-Free Limited Warranty for a period of 60 days from the date of the SCP invoice. If you are not satisfied with your purchased SCP item(s), please contact our Return Department to obtain a Return Material Authorization (RMA) within 60 days of the original SCP invoice date. All items being returned under the 60 Day Risk-Free Limited Warranty must be returned freight prepaid and be in its complete original condition having no damages to the item nor packaging and must be unopened with all original labels and/or seals still intact. Items accepted for return under the 60 Day Risk-Free Limited Warranty are eligible for merchandise credit in the amount indicated on the original SCP invoice for said item(s). Items can only be accepted for return AFTER issuance of an RMA by SCP.

Custom or special-order items; items sold as closeouts, discontinued, obsolete, non-compliant stock, or shortages are not eligible for return under the 60 Day Risk-Free Limited Warranty. Items older than 60 days from the date of the original SCP invoice are not eligible for return under this Warranty policy.  Please contact your SCP sales account manager to inquire about what remedies SCP may be able to provide to you.

Please refer to our Return Policy for more information on return claims under the 60 Day Risk-Free Limited Warranty.

SCP Standard Limited Warranty

All SCP branded products carry the SCP Standard Limited Warranty.  Structured Cable Products Inc (“SCP”) warrants that all products sold by SCP will be free from defects in material and workmanship to the SCP Authorized Reseller and original end-user from date of SCP or Reseller invoice as per the below warranty schedule:

  • SCP Branded Bulk Cables | Lifetime*
  • SCP Branded Passive Components | 2 years
  • SCP Branded Tools | 1 year
  • SCP Branded Interconnects | 1-5 years
  • Other SCP Branded Items | 1 year
  • Non-SCP Branded Items as per manufacturer

For full Standard Limited Warranty details and limitations, please contact our warranty department at warranties@scpcat5e.com.

* Some markets are restricted to 20 Years Limited Warranty.

Warranty Exclusions

This Warranty does not cover:

(a) Deterioration due to normal wear and tear or aging;

(b) Damage caused by negligence, misuse, lack of maintenance, accident, abnormal operation, improper installation or service, or damage to other items or systems;

(c) Defects resulting from non-compliant or improper product design, installation, use, repair, or any alterations, misuse, neglect, or abuse;

(d) Defects resulting from moves, additions or changes performed by parties other than the Installation Contractor;

(e) Damage caused by outside natural occurrences, such as lightning, fire, flood, acts of nature, or the like; or

(f) Damage caused by moisture, corrosion, power surges, electromagnetic interference (EMI), or radiofrequency interference (RFI) shall not constitute a defect in materials or workmanship.

Warranty Limitations

(a) SCP’s sole responsibility under this warranty will be to repair, replace, or credit, at its option and expense, any product found to be defective by SCP during either installation or normal or proper use.

(b) Subject to items below, this Warranty is exclusive and in lieu of all other warranties and the remedies provided for under the law and constitute the sole recourse of the Buyer against SCP for breach of any obligations to the Buyer,

whether the claim is made in tort or in contract, including claims based on warranty, negligence, strict liability, fraud, misrepresentation or otherwise,

(c) THERE ARE NO WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, WHETHER EXPRESSED OR IMPLIED, FOR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, WHICH EXTEND BEYOND THE WARRANTY PROVIDED FOR HEREIN. TO THE FULL EXTENT PERMITTED BY LAW, IN NO CASE SHALL SCP BE LIABLE TO ANY INDIVIDUAL OR ENTITY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFIT, LOST BUSINESS OPPORTUNITY, LOST REVENUES OR ECONOMIC DAMAGE OF WHATEVER NATURE ARISING OUR OF OR RELATING IN ANY WAY TO THE PRODUCT AND/OR BREACH OF THIS OR ANY OTHER WARRANTY OR CONDITION, EXPRESS OR IMPLIED, OR UPON ANY OTHER BASIS OF LIABILITY WHATSOEVER, EVEN IF THE LOSS OR DAMAGE IS CAUSED BY SCP’S OWN NEGLIGENCE OR FAULT AND EVEN IF SCP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES.

(d) Limitation of Damages: The liability of SCP in respect of any verified warranty claim or any damage arising out of or connected with this Limited Warranty of the manufacture, sale delivery, installation or use of the product will not exceed the total of the purchase price of the product as indicated on the original SCP invoice. CONSEQUENTLY, SCP SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER LOSS BASED ON ALL SUCH CLAIMS, WHETHER FOR PRODUCT DEFECT, THE PRODUCT FAILED TO GIVE WARNING, OR OTHER THAN THE LIMITED WARRANTY OBLIGATIONS OF SCP PROVIDED HEREIN-ABOVE.

(e) If SCP breaches any condition or warranty implied in favor of the Buyer, by any other applicable law which cannot lawfully be excluded, then to the extent permitted by applicable law the liability of SCP to the Buyer is limited to:

I. The replacement of the goods or the supply of equivalent goods;

II. The repair of the goods;

III. The payment of the cost of replacing the goods or of acquiring equivalent goods; or

IV. The payment of the cost of having the goods repaired, at the election of SCP.

Return Policy and Credits

Return of any product must be authorized in advance by Structured Cable Products Inc (“SCP”) and must be submitted on SCP’s Return Material Authorization (RMA) Form.  For full details and limitations, please refer to the SCP Return Policy.

All products claimed to be defective must be returned freight prepaid for testing and verification of the claimed defect. Upon verification of the defect by SCP and subject to the current Warranty Terms & Condition, Buyer shall be entitled to the repair, replacement, or credit to their SCP account for the price originally paid for the product(s) as per SCP invoice. Additionally, SCP will credit the customer’s accounts for the pre-approved shipping charges to return the defective

product(s). At the sole discretion of SCP, SCP may ship the repaired or replacement product at its expense, in lieu of a credit to the Buyer’s account.

If no defect is found or if the defect or inability to function properly is a result of an exclusion to the warranty set forth above, the Buyer will be notified and a credit will be denied.

In the event that Buyer wants to return a defective or non-conforming product, the Buyer must contact the SCP Returns Department at accounting@scpcat5e.com or call 954-327-5770 to obtain a Return Merchandise Authorization (RMA) number before returning any items. No returns of any type will be accepted without an RMA number. Any goods returned without a proper RMA number will not be accepted and may be returned to Buyer at Buyer’s expense. For faster service, please have the following information on hand when calling for an RMA number: customer name, SCP customer number, invoice number, and reason for the return. Returns must be received at our warehouse within 21 days of RMA assignment or the RMA will expire unless approved otherwise in advance by SCP.

After SCP has issued Buyer an RMA number, please ensure that the return shipment is clearly labeled with the SCP RMA number. Returns must be sent to the following address below:

 

Structured Cable Products Inc. 

Attn: Returns – RMA #  

3490 SW 30th Avenue

Dania Beach, FL 33312

 

International Warranty Claim Returns – Please contact your SCP Account Manager or SCP Returns Department and explain that you have an International Warranty Claim Return.

For further information on Returns, please contact SCP Returns Department at accounting@scpcat5e.com.

Governing Law

Any dispute arising from or relating to this warranty shall be in the state or federal courts located in Broward County Florida, USA, and Buyer remits to the jurisdiction and venue of such courts, and specifically waives any defense of Forum Non-Conveniens or lack of personal jurisdiction. This warranty shall be governed by and construed in accordance with the law of Florida without regard to its conflicts of law principles.